Frequently Asked Questions
Everything you need to know about your Sister Jane experience.
How long does shipping take within the EU?
Standard shipping within the EU typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unworn, with all original tags attached and in their original packaging to be eligible for a refund.
Are customs duties included for EU orders?
Yes, all orders shipped to addresses within the European Union include VAT and duties, so there are no additional hidden fees upon delivery.
How do I know which size to choose?
Each product page features a detailed size guide. Our designs often have a unique, vintage-inspired fit, so we recommend checking the specific measurements for each garment before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and iDEAL for your convenience.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes once an order is confirmed. Please contact our support team immediately if you notice an error.